Professional Experience
Dedicated and innovative senior business leader, change manager, and business analyst with broad experience transforming global and enterprise-wide business solutions. Keen business intelligence, analytical strengths, and investigative skills to discover lagging processes, resolve issues, and implement sustainable initiatives. Committed to quality customer service backed by analysis and pragmatic planning. Reputation for building camaraderie and open communication based on accountability.
Skills
Skills Project Management - Operational Improvements - Content Management Systems - Data Collection & Analysis - Technical Content Development - Business Analytics & Change - Enterprise Resource Planning - Metrics & Performance Indicators - Client Relationship Management - Training & Evaluation - Cross Functional Teamwork - Best Business Processes
Information Development Manager
Led and mentored a global team of 20 Information Developers in an agile software engineering environment.
- Increased content reuse by 60% over five years and decreased localization costs by $100K annually over three years.
- Implemented a content review and approval process to consistently achieve zero user assistance anomalies at software release for four years.
- Partnered with HR to recruit new team members while managing the department budget.
- Created and delivered user assistance for 80 Rockwell engineered software annually.
- Directed departmental business functions and strengthened the company portfolio with investments compatible with enterprise-wide business objectives.
- Surveyed online sources, technical manuals, help platforms, release notes, and standards organizations to offer the latest guidelines.
- Defined metrics, tracked performance indicators, and updated quality control standard methods to meet customer Service Level Agreements and compliance requirements.
- Compiled content management system data, secured the necessary storage requirements, and implemented sustainable business tools.
- Partnered with business teams and IT team members to align goals with strategy and define project milestones.
- Hosted technical training and personal development events to increase team member practical skills and knowledge.
- Tracked personnel performance improvement and initiated change management to resolve issues. Prioritized tasks and allocated team members to increase productivity and ensure project quality.
- Implemented systems and procedures to support quality business processes, align SAFe Agile requirements, boost productivity, and drive change management.
Global Communications Manager
Developed emails, reports, and project messaging for Global IT Workforce Productivity Program Created communication plans and strategies to support IT initiatives. Worked with IT Project Teams and business stakeholders to create and execute communication plans, author corporate communications to drive awareness of IT initiatives. Worked with product and project managers to understand requirements and provide exceptional program visibility
Content Management Consultant
Successfully led and mentored 12 technical publication teams of 5 to 25 people through discovery, selection, testing, and deployment of DITA Component Content Management Systems.
- Assessed business processes and identified change opportunities. Conducted workflow analysis, content research, single source writing, file format handling, and document conversions
- Created process diagrams, business requirements, functional and user requirements, process reports, presentations, demonstrations, proposals, and automated publishing solutions.
- Advised Allscripts on content management, business analysis and information modeling to ensure unified content.
- Developed content management requirements and hosted proof-of-concept sessions with client and how may CMS vendors to implement the most effective platform.
- Selected the content management system based on proof-of-concept outcomes and held DITA training sessions to bring team members up to date.
- Worked closely with GE Healthcare to develop content management requirements and conduct proof-of-concept sessions with the client and CMS vendors. Coordinated six technical publication team members and two localization team members.
- Conducted DITA training, content conversion, XSL-FO stylesheets, FrameMaker EDD development, and consulting support at every phase from ideation to CMS installation.
Change Manager/Training Developer
Performed business analysis, change management, and training support for Oracle Financial ERP global deployment
- Held process discovery and collaboration workshops to document current state processes for Oracle 10 installation.
- Developed role-based training programs and hosted in-person and online training for 100 people in the United States, Mexico and Puerto Rico and 150 online learners.
- Served on the Oracle Center of Excellence Global Training team, advised senior leadership on learning needs assessments, and defined role-based training requirements.
- Collaborated with business stakeholders, project managers, and global deployment teams to identify As Is and To Be project processes to drive change management proposals.
Content Manager
- Created a single sourcing publishing methodology to achieve 75% text reuse and 65% graphic reuse across five equipment models.
- Worked as consultant to a staff of 10 technical writers and illustrators to support business processes.
- Redefined the content production process, led file conversions, and trained staff in single sourcing methodologies to increase efficiencies and boost quality.
Content Management Director
Lead an internal and external consulting initiative to help companies benefit from and implement a content management system• Indirectly managed the performance of a dedicated team, formulating goals and articulating requirements Identified business processes, user requirements, calculated ROI, performed content audits, advised in technology evaluation and selection Developed and deployed single sourcing content solutions, XML content management systems, and electronic parts catalogs for print and online delivery Developed and trained a core content management team; licensed content management system and defined server configuration Decreased translation cost and increased profit margin by 20%; evaluated and procured offshore production partner for two-tier pricing options